direccion@iconocsgroup.com
+34 902 106 447

Our Services

icon offers multiple services and specialized solutions for companies in the health industry

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icon Outsourcing consulting and services

icon Outsourcing Consulting and Services (OCS) specializes in sales and promotion outsourcing in the health and wellness industry with the maximum degree of professionalism and cost-effectiveness on the market.

OCS offers the services of sales networks and remote telephone operators, selecting, training and hiring commercial agents. These outsourced teams allow our clients, in a flexible and cost-effective manner, to both launch new products and services and occasionally reinforce those that have already been established.

icon OCS promotes to doctors (primary care and specialties), hospitals and pharmacies with in-person teams always supported and reinforced, in an exclusive and groundbreaking way, by the rest of available channels: telephone and digital (email, web, mobile and social networks), developing a MULTICHANNEL commercial action.

Commercial networks for laboratories, pharmacy chains and health insurance companies.

Exclusive networks.
Shared networks.
Quality contact center.
Commercial telephone agents.
Brand Management.

icon Digital Solutions

Digital media – the web, email, mobile, social networks – also form a part of the day-to-day of the different medical collectives: nurses, primary care, specialist and pharmaceutical doctors.

That’s why, at icon Digital Solutions we offer our clients all of the digital tools available to reach their objective target, in a cost-effective and 100% measurable way.

Database generation and acquisition.

Online advertising on digital media visited by the target.

Design, programming and management of websites, landing pages and microsites.

icon Virtual Visit mobile app.

icon Pharma-incentives mobile app.

Design and development of customized apps.

Use of Social Networks and generation of online content to reach the target.

icon Talent

icon Talent is the first consultancy and comprehensive international HR company specializing in the health and wellness industry.

icon Talent is a leader in the identification of commercial profiles and, in the same way, works on the search for health profiles at all levels, ranging from agents to CEOs.

icon Talent offers premium services in the area of human resources focused on three business units and always accompanying our employees from the beginning of a project until their potential relocation in the market.

Selection: identification and management of talent in selection processes for all types of profiles.

Training: group, management and workshops adapted to objectives and concrete strategies.
Outplacement: reorientation and subsequent relocation of employees, with job search programs and tools and abilities that improve their skill profile.

icon Intelligence

icon Intelligence is comprised of a team of operative research and market research that works to provide organizations with the knowledge necessary to improve the control of their business and strategic decision-making.

Furthermore, our solutions and services are directed toward increasing effectiveness, productivity and performance of their commercial teams.

Processes of segmentation, client profiling and targeting.

Sizing, alignment and optimization of work routes.

Forecasting.
Viability planes: new launches, license acquisitions.

Metrics: follow-up and business control.

Design of control panels.

Analytical consulting: analysis and interpretation of business indicators, correlation between commercial activity and results, market research, benchmarketing, diagnostics and proposal of action plans.
Courses on data analysis and information management.

DTT programs: evaluation of abilities and skills of the commercial networks through the eyes of the client itself.

icon Tech&Apps

icon Tech&Apps is the icon Group’s company specializing in information technologies and in the development of management applications.

It is comprised of an international team of consultants, designers, programmers and system technicians oriented towards covering our clients’ information management needs. Such services include application development, information system integration, outsourcing and implantation of solutions in 2 main areas:

Multichannel client management: icon Tech&Apps has developed a comprehensive environment for the management of client relationships that includes:

icon multichannel CRM: comprehensive solution for the planning and follow-up of the commercial activities carried out through different channels (in-person visit, remote management via telephone or videoconference, digital promotion, etc.), including the management of contacts and calls, agenda, database, activity expenses, investments, samples and orders, both direct and through distributors and wholesalers.
icon Content Viewer: guarantees a unique client experience when carrying out interactive presentations. It facilitates the integration of content from different providers and the easy distribution of content and updates.
icon Metrics: control panel for monitoring the commercial activity that combines the best practices of analysis methodologies and vanguard technologies with the purpose of providing a business intelligence tool that is robust but easy to interpret.

Business intelligence: icon Tech&Apps works together with icon Intelligence on projects to develop methodologies and applications that facilitate the integration of data and internal and external information for its analysis and conversion into knowledge, thus giving the support for making decisions about the business:
Control panels.
Dashboards.
KPIs: definition and implementation.

If you think we can help you, don’t hesitate to contact us.

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