icon Tech&Apps is the icon Group’s company specializing in information technologies and in the development of management applications.
It is comprised of an international team of consultants, designers, programmers and system technicians oriented towards covering our clients’ information management needs. Such services include application development, information system integration, outsourcing and implantation of solutions in 2 main areas:
Multichannel client management: icon Tech&Apps has developed a comprehensive environment for the management of client relationships that includes:
icon multichannel CRM: comprehensive solution for the planning and follow-up of the commercial activities carried out through different channels (in-person visit, remote management via telephone or videoconference, digital promotion, etc.), including the management of contacts and calls, agenda, database, activity expenses, investments, samples and orders, both direct and through distributors and wholesalers.
Business intelligence: icon Tech&Apps works together with icon Intelligence on projects to develop methodologies and applications that facilitate the integration of data and internal and external information for its analysis and conversion into knowledge, thus giving the support for making decisions about the business: